Resume

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Summary of Qualifications

12+ years experience in writing and editing
9 years experience in process mapping and documentation
6 years experience in website content, design and maintenance
10 years experience in desktop publishing and graphics
Brainbench Certifications: Internet Professional / Web Design (BCIP); Technical Writer; Editor
ITIL Certified

Technical Skills

Writing/Editing: proposals, marketing materials, instructional materials, newsletters, web content, proposals, user documentation, software development
Web Design, Publishing & Graphics: Macromedia Dreamweaver MX; Macromedia Flash MX; HTML; CSS; Adobe Photoshop CS; Adobe Acrobat Professional; Adobe InDesign; basic Adobe Framemaker; fundamentals of PHP/SQL
Office Applications: Microsoft Office 2003 (Brainbench Certified); Microsoft Visio; Open Office 2.0; WordPerfect 9
Technologies: Audio & Video Conferencing (IP based H.323 and SIP protocols); some telecom
Certifications: ITIL Foundations; Six Sigma Green Belt

Professional Experience

Jan. 2007 to present: Centura Health IT, Englewood, CO—through Connecting People

writing and editing user documentation online for a Polycom/Nortel integration based audio/video conferencing system using HTML, Dreamweaver, and Photoshop
training personnel in the use of the Polycom/Nortel integration based audio/video conferencing system
assisting in the planning and organization of policies and procedures according to ITIL principles
writing and editing documentation for organization-wide IT policies and procedures using MS Word
documentation and diagraming of IT processes and procedures using MS Word and Visio

Dec. 2006 and ongoing occasional: Urban Skye Project, Denver, CO

redesigned website using Dreamweaver, PHP, SQL, Photoshop
writing & editing web content, website maintenance (www.urbanskye.org) using Dreamweaver, HTML, PHP

Nov. 2006: Integral Data Systems, Denver, CO

wrote and edited user and installation documentation for image viewer software in HTML format
designed and desktop published a brochure for the company and specific software

July 2006: Focus on the Vine, Denver, CO

-wrote and edited technical user documentation for website management software
-conducted training sessions for website management software with clients

Feb. 2005 to Feb. 2006: Editor/Writer for US Fish and Wildlife Service – through ETI Professionals Inc, Lakewood, CO.

wrote and edited text and coordinated design of full color brochures (sample available) for National Wildlife Refuge System
selected photographs and artwork for use in brochures and exhibits
developed Access database image library and wrote procedures for using it
edited instructional/educational materials for use in environmental education

Dec. 2002- Dec. 2005: ETI Professionals Inc, Lakewood, CO

wrote, edited, and desktop published proposal documents for contracts with the Federal government
edited and desktop published internal and external company newsletters
wrote and edited internal policy and process documentation
diagrammed and evaluated processes for quality management purposes

Jan to Oct 2004: Writer/Editor/Administrator – HIV CareLink, Golden, CO.

redesigned website using HTML and Dreamweaver
wrote, edited and desktop published a process manual/user documentation covering office procedures, use of Access database, and organization of workshops
designed relational database in Microsoft Access to track mailing lists, volunteer activities, workshop registration, program participation, and fundraising activities

Jun 2001 to Jun 2003: Writer/Editor -- Cadence International, Englewood, CO

created and edited website content for www.malachi.org and www.cadence.org
edited fundraising newsletters for individual associates of the organization

Feb to Dec 2000: Senior Technical Writer -- CiTR, Inc. Boulder, CO

wrote user documentation for middleware applications, data solutions and telecom solutions in HTML
wrote and edited documentation for the software development life cycle process
designed and wrote marketing brochure for AccessPoint (sample available)
redesigned website and content for www.citr.com

Aug 1995 to Jul 1999: Flood Research Analyst -- GE Capital Mortgage Services, Lakewood, CO

wrote and edited user documentation for digitizing flood maps using ESRI ArcView and ARC/INFO
accomplished Six Sigma Quality Training (Green Belt) and participated in Quality Management initiative, including process mapping and documentation of flood research activities
used GIS software, both proprietary and ESRI: ArcView and ARC/INFO

Jun 1993 to Jun 1995: Desktop Publisher -- Cadence International, Englewood, CO

designed and wrote content for organization-wide marketing brochure (sample available)
assisted in re-branding of organization: new name, new logo, and new graphic standards
edited fundraising newsletters for individual associates of the organization
scripted and produced video for organization's 40th anniversary

Education & Training

Bachelor of Science in Botany, 1985, Iowa State University, Ames, IA
Master of Arts in Counseling, 1992, Colorado Christian University, Morrison, CO
Six Sigma Green Belt Training, 1997, Qualtec Six Sigma
ITIL Certification, 2007, New Horizons

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